Shipping Information

FOR CHRISTMAS SHIPPING DATE INFORMATION - CLICK HERE

 

Delivery Times & Costs:
We strive to ensure that all items listed as 'In Stock' items are dispatched within 3 business days, with most orders leaving our store within 1 - 2 business days when received Monday through Thursday.

If an order is placed on an item labelled 'In Stock at Warehouse'. This item is held at our offsite warehouse and will usually be dispatched within 7 - 14 days when received Monday through Thursday.

If an order is placed on an 'out of stock' item, dispatch time will usually be within 14 business days, but may occasionally take longer. An estimated shipping date will typically be provided within 48 hours of placing the order.

Our online shopping cart will automatically calculate postage and list options for different shipping carriers.

Customers will be notified via email / text message when an order has been dispatched, this will also include a tracking number.

 

Click & Collect:

Click & Collect is available Monday through to Sunday (excluding Public Holidays). Collection is to be made from our Underwood Store.  Hobby One - 2 / 124 Kingston Rd, Underwood QLD 4119

Please note - If an order is placed on an item labelled 'In Stock at Warehouse'. This item is held at our offsite warehouse and will usually be ready for collection within 7 - 14 days. 

Customers will be notified via email / text message when a Click & Collect order is ready for collection.

 

Shipping Carriers:

Our preferred carrier is Australia Post as it enables the delivery to PO Boxes and locked bags. We ship dangerous goods and lithium batteries via Star Track Express. Dangerous good and lithium batteries incur a surcharge which is included in the quoted price.

Upon checkout, the customer will be presented with a total of shipping costs. Whilst this is usually accurate, we reserve the right to alter the shipping costs in cases of extreme inaccuracy.

Shipping Delays and Goods Damaged in Transit:

We have no control over transit times once we have dispatched goods. Likewise, goods are shipped at the risk of the buyer, and we are not responsible for any damages that occur during transit. We can arrange shipping insurance for an additional fee, however please note, carriers only insure against damaged caused by the carrier. This means acts outside of the control of the shipping carrier, such as weather events, motor vehicle accidents or damaged caused by third parties.

Australia Post doesn't consider a parcel "late" until at least 30 days since postage have elapsed, and as such, we are unable to open a lost item claim until that time. 

Shipping Restrictions:
Some dangerous goods may not be able to be shipped at all. Specific items that we can’t ship by post are:

• Rocket motors

• Nitro fuel
• Spray Paints

Lithium batteries are only able to be shipped via road transport only, and as such are only available to mainland Australia and Tasmania.

Due to the recent changes to the Knife Laws in QLD, we are unable to send by post/courier knives or blades as we are unable to verify evidence of age on delivery. Such items can only be collected by person in store when evidence of age can be verified.

 

International Orders:
We are happy to accept international orders; however we reserve the right to request additional information, or to cancel the order if we are unsatisfied with its legitimacy.
As a security measure, we will only ship to the billing address, unless we are satisfied that the order is genuine.

Australian Goods and Services Tax (GST) is not applicable to international orders, however the buyer is responsible for all local sales taxes, as well as import fees and duty.
Hobby One reserves the right to only ship signature on delivery, or to insist on insurance for international parcels in the case of high risk or high value items.

Please note that *Free shipping for orders over $99 does not apply to International orders.

Some items may not be available for International Shipping, please contact us directly for more information.

All prices on our website are listed in AUD$

Please contact us directly at info@hobbyone.com.au for any International Order enquiries.

 

Availability of products:

Occasionally we may have discrepancies in our stock counts due to theft, human error or other errors beyond our control. We always endeavour to supply the ordered item, but if we are unable to, due to the reasons above, then we will contact you directly to arrange an alternative item or refund.

We reserve the right to amend our shipping information at any time.